The quote visit, minute by minute

A quote is not an estimate delivered. It is a fifteen-minute sales process with a number at the end.

## Minute 0–2: arrive properly Park where they can see the signed vehicle. Wear the shirt. Arrive early, never late — if you will be more than five minutes late, ring. Punctuality is the first evidence they have that you will turn up on the day.

## Minute 2–5: ask, do not pitch "Before I look at anything — what made you decide to get this done now?"

That one question gives you everything. Selling the house. In-laws visiting. Slipped on the mould. Sick of looking at it. Whatever they say is the thing you will repeat back later, and it is far more persuasive than anything you invent.

Then: "Is there anything else around the place that's been bugging you?" This is where the driveway becomes a driveway, path, and house wash.

## Minute 5–10: walk it together Walk the property with them, not ahead of them. Point at things. - "See how it's darker on the south side? That's mould, and it's what makes it slippery." - "This bit here has oil in it — I'll pre-treat that separately." - "Your gutters have got growth in them, want me to have a look?"

You are building the scope in front of them and demonstrating that you know what you are looking at. Take photos as you go — they become the quote attachments.

## Minute 10–13: present three options Never one price. Three. "Driveway alone is $290. Most people in this street do the front-of-house package — driveway, path and entry — for $380. The full exterior including the house wash is $890, and that's the one that actually changes how the place looks."

Then stop talking. The silence is doing the work. Whoever speaks first, loses.

## Minute 13–15: ask for the booking "I've got Thursday morning or Tuesday next week. Which suits better?"

Not "would you like to go ahead?" — that is a yes/no question and the default answer is no. Give a choice between two yeses.

## If they need to think "No worries. I'll text you the quote now so it's on your phone. Can I give you a call Thursday to see where you're at?" Get permission to follow up, with a day attached. That single sentence is the difference between a 30% and a 50% close rate.